Customer Service Skills Within Healthcare

Name: Customer Service Skills Within Healthcare
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Learn how to provide outstanding customer service to patients with the skills provided in this free online course.

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Learning Outcomes

In this free course, you will learn how to:

Outline the importance and benefits of effective patient customer service
Identify the skills required to provide high-quality healthcare service
Describe the specialised customer service training required in medical settings
Categorise all the components of patient customer service and discuss ways to improve them
Outline positive verbal and non-verbal communication techniques that build healthy relationships
Recognise the importance of a proper filing system in a medical office
Explain how to handle difficult and angry customers in a medical setting
Translate key medical jargon and terminologies for day-to-day use

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